Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software or digital products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted:

  • Any item with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at sales@nelgates.com.

Sale Items

Only regular-priced items may be refunded. Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@nelgates.com for further instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the item is received.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, please contact us at sales@nelgates.com to receive return instructions and the return address.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is approved, return shipping costs may be deducted from your refund.

Depending on your location, the time required for exchanged items to reach you may vary.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?

For any questions related to refunds and returns, please contact us at sales@nelgates.com.